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Solutionreach
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http://www.himsslearn.org/using-patient-preferences-boost-retention-and-satisfaction?source=HITNwebsite
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According to a recent industry survey conducted by Solutionreach, nearly one in three patients are at risk of leaving their healthcare provider in the next two years. One in eight have already left, and not just because of changes to insurance or a move. Nearly 40 percent left because of a poor experience. Practices can’t continue trying to engage with patients in the same old ways. It’s time for a change if successful patient retention is the end goal.
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Using Patient Preferences to Boost Retention and Satisfaction