Logicalis Healthcare Solutions, part of international IT and managed services vendor Logicalis US, has introduced at HIMSS17 a new service desk offering, dubbed Service Desk for Epic.
The new service is designed to help hospital CIOs make the best use of their internal Epic resources by giving physicians, nurses and other clinicians immediate access to a pool of Epic IT specialists for tier-one support. This should allow hospital IT staff to focus on broader issues such as workflow and user training that will increase clinician, and ultimately patient, satisfaction, Logicalis said.
“A number of our healthcare clients requested that we create a service desk offering specifically tailored to Epic implementations,” said Ed Simcox, practice leader at Logicalis Healthcare Solutions. “Through Logicalis’ new Service Desk for Epic, we want to empower our healthcare customers to make the best and highest use of their Epic resources. By forwarding questions about password resets, recording or locating orders, and other day-to-day tier-one issues to Logicalis, hospitals’ internal Epic resources will be able to focus their time and attention on optimization of their Epic environments.”
The Epic Service Desk from Logicalis offers a scalable, consumption-based model with the aim of enabling hospitals to better leverage their internal IT personnel by avoiding repeat calls for known issues, the vendor said. With a 24/7 service desk partner experienced in Epic implementations, end-user downtime can be minimized and, in instances where level-two support is needed, root-cause data can be delivered to internal teams to aid in management decisions, the vendor added.
Logicalis is showing an introductory video to the new technology at HIMSS17 in Booth 779.
This article is part of our ongoing coverage of HIMSS17. Visit Destination HIMSS17 for previews, reporting live from the show floor and after the conference.